The real test of an insurance policy isn’t when you buy it. It’s when you need to use it.
Most policyholders only discover the gaps in their cover or in the insurer’s willingness to pay when they’re already dealing with a loss. Documents are rejected. Timelines stretch. Assessors undervalue damage. And without someone in your corner who knows how this process works, it’s easy to accept a settlement that’s less than what you’re actually owed.

MPG Insurance Broking LLP offers dedicated claim consultancy services for individuals and businesses standing alongside you from the moment a claim is registered to the point where the settlement reaches your account.

What Our Claim Consultancy Covers

Claim Registration & Documentation

Getting a claim off to the right start matters more than most people realise. Filing incorrectly, missing documents, or using the wrong process can delay a settlement by weeks or give an insurer grounds to reject a legitimate claim. We manage the registration process for you, ensuring the right documentation is in place from day one.

Insurer Liaison & Follow-Up

Once a claim is registered, the follow-up process begins. Insurers have their own timelines, surveyors, and procedural requirements. Left to itself, this process can move very slowly. We maintain active communication with insurers on your behalf, track progress, flag delays, and escalate where necessary so your claim doesn't fall to the bottom of a queue.

Surveyor Coordination

Travelling within India comes with its own set of risks delayed trains, last-minute flight cancellations, lost baggage on connecting flights. Domestic travel cover takes care of the financial inconvenience, so a disrupted journey doesn't become a bigger headache than it needs to be.

Claim Dispute Resolution

Not every claim is straightforward. Insurers sometimes repudiate claims they should accept citing exclusions, procedural grounds, or disputed valuations. When that happens, you need someone who understands insurance law, policy wording, and the regulatory framework well enough to make a credible case on your behalf. We've navigated complex claim disputes across property, marine, health, and liability policies for decades.

Third-Party Claims Management

For businesses facing liability claims from third parties, the process is even more complex involving legal notice, negotiations, and potentially litigation. We coordinate between your insurer, legal counsel, and the claimant to manage the process efficiently and protect your position throughout.

Why Claims Support Is What Defines a Broker

Anyone can place a policy. The measure of a broker is whether they show up when a claim is being contested.
Over 125 years, MPG Insurance Broking LLP has helped clients recover settlements across fire claims, marine losses, health disputes, liability claims, and more. We don’t treat claims as someone else’s problem once the policy is sold. We treat them as the reason the policy exists.

If you’re dealing with a live claim or facing a settlement you believe is inadequate we’re ready to step in.

Facing a difficult claim? MPG is here to help.

Contact Our Claims Team Contact Our Claims Team